GET YOUR H.I. RESIDENT DISCOUNT ON EMERGENCY GEAR!
Herald Island Residents receive:
20% Discount
on NZ Survivor’s 1, 2 or 4-person NZ Survivor 3-day emergency bags and fancy torch radios.
Who to call if an Emergency Happens…
* BE PREPARED - Check below for Herald Island’s Evacuation Protocol
Emergency Services
Emergency Services
(Police, Fire, Ambulance):
Dial 111
For immediate emergencies posing an immediate risk to life or property.
This covers emergencies on both private property or public land.
Auckland Emergency Management (AEM)
Phone: 0800 22 22 00
Email: aeminfo@aucklandcouncil.govt.nz
Website: https://www.aucklandemergencymanagement.org.nz
When do you call AEM?
Natural Disasters: During or after natural disasters such as earthquakes, floods, tsunamis, or severe storms.
Civil Defence Emergencies: When there is a need for information or coordination related to civil defence emergencies.
Hazard Management: To report significant risks or hazards affecting the Auckland region.
Emergency Preparedness: To seek advice on how to prepare for emergencies, including creating emergency plans and kits.
Recovery Support: For assistance with recovery efforts following an emergency, such as accessing recovery funding or support services.
* For immediate emergencies posing an immediate risk to life or property, calling 111 is more appropriate.
COUNCIL SERVICES - Auckland Area
For URGENT issues like significant storm debris or fallen trees on public land, you can call:
Stormwater flooding happening now!
To report flooding happening now, phone us:
Flooding on a highway or motorway
If the flooding is on a highway or motorway, call Waka Kotahi | NZ Transport Agency on 09 969 9800.
Flooding caused by burst water main
For flooding caused by burst water main, call Watercare Services on 09 442 2222.
You can also send a free text to 3130.
Blockage or other stormwater issue:
You can phone the council on 09 301 0101 to:
report stormwater flooding risks like blocked drains, culverts, catchpits or grates
request an investigation following a flood or stormwater event.
You can also use our written query form if the problem doesn't require an urgent response.
For downed power lines, electrical, gas or fibre emergencies:
Dial 111 or follow instructions provided by vector at:
https://www.vector.co.nz/personal/help-safety/in-an-emergency
https://www.vector.co.nz/personal/help-safety/safety-around-downed-lines
For reporting a non-urgent fallen tree or flooding in a council area in Auckland, you can contact Auckland Council directly. You can also report these problems online through the Auckland Council's "Report a Problem" tool on their website.
phone: 09 301 0101
Website: https://www.aucklandcouncil.govt.nz/report-problem/Pages/report-a-problem.aspx
For reporting blockages or debris in streams and waterways:
Website: https://www.aucklandcouncil.govt.nz/environment/looking-after-aucklands-water/flooding-blockages/Pages/default.aspx
Accident & Medical Services
Health and Medical Services - Henderson
White Cross Henderson - 24/7 Urgent Care
Phone: +64 9 836 3336
Address: 131 Lincoln Road, Henderson, Auckland
Website: https://www.whitecross.co.nz
Lincoln Road is approximately a 25-minute drive from Herald Island.
This facility provides 24/7 urgent care for various conditions, including accidents, minor injuries, and illnesses. They also offer on-site x-ray services and specialized treatments
Health and Medical Services - Takapuna
Shorecare Smales Farm - 24/7 Urgent Care
Phone: +64 9 486 7777 - ext 1
Address: 74 Taharoto Road, Takapuna, Auckland
Website: https://www.shorecare.co.nz
Shorecare Smales Farm in Takapuna is about a 20-minute drive from Herald Island.
It offers comprehensive urgent care services around the clock, including treatment for sudden illnesses and minor injuries such as fractures and wounds
Health and Medical Services - Auckland City
Auckland City Hospital - Emergency Department: Open 24/7
Phone: +64 9 367 0000
Address: Park Road, Grafton, Auckland
Website: https://www.healthpoint.co.nz/public/emergency/emergency-department-auckland-te-toka-tumai
Auckland City Hospital's Accident and Emergency (A&E) department provides comprehensive emergency medical services, including:
24/7 Emergency Care: Available around the clock for immediate treatment of severe injuries and illnesses.
Specialised Departments: Including trauma, cardiology, neurology, orthopaedics, and more.
Diagnostic Services: On-site imaging such as X-rays, CT scans, and MRIs for quick diagnosis.
Surgical Facilities: Equipped to perform emergency surgeries.
Intensive Care Unit (ICU): For critically ill patients requiring intensive monitoring and treatment.
Paediatric Emergency Care: Specialised care for children.
Mental Health Services: Crisis intervention and psychiatric evaluation.
Pharmacy: On-site for immediate medication needs.
Laboratory Services: Rapid testing for various conditions.
In the case of Evacuation
Herald Island Evacuation Safety Protocol
In the event of an emergency requiring evacuation, your safety is our top priority. Please follow these steps to ensure you and your family are accounted for:
Evacuate Promptly: When notified to evacuate, leave your home immediately. Take your pets!
Take your Grab Bag - containing essential supplies for your family and animals.
BE PREPARED: Find out what you need for you and your pets:
Signal Your Departure: Place a bright red item (cloth, ribbon, card) in your letterbox. This will inform emergency services that your home has been evacuated. Leave a brief note if you need to advise AEM of anything important.
Stay Informed: Follow updates from emergency services via radio, social media, or other designated communication channels.
Follow Instructions: Return to your home only when it is declared safe to do so by the authorities.
Your cooperation is crucial in ensuring everyone’s safety. Thank you for your attention and preparedness.
